At ToughLawn, we really get to know our customers. When you choose to build with us, you get your own project developer who will get to know you, your goals, and your style, and will oversee your entire outdoor living project, from start to finish.
Schedule your free consultation today by calling our office or filling out our contact form. We will send one of our experienced project developers to your home to gather information about your project. If we can provide an outdoor living project that meets your budget, then we will create a proposal for you.
What Can I Expect During This Visit?
You will see photos of similar projects to help us determine your preferences
We will take measurements and photos of the project area
We will ask lots of questions about your expectations
We will talk to you about your project budget
Design, Pricing, & Proposal
After your project developer visits your home, we will provide you with a proposal that includes an exact quote proposal for your project. On average, the proposal will be completed in about a week. This proposal will include a design drawing with specifications and dimensions and rendered views and elevations so you can see what the project will look like after completion.
Your project developer will schedule an in-person meeting with you to go over your proposal and answer any questions. Once we have signed a contract, You can visit our office showroom to view samples and make final selections for your project.
When we say “exact quote,” we mean it. This quote is not an estimate, and there will be no surprise expenses during the course of your project. If changes or additions are made during the construction process, we will address those changes as they occur.
HOA APPROVALS & CITY PERMITS
Some areas require a permit or HOA approval for outdoor living projects. The only thing your project developer needs in order to get approval for you is a copy of your lot survey. We will provide all of the additional required information.
If you live in a municipality that requires a building permit, we will handle every submission, inspection, and approval required. Depending on the location, this process can take between four and six weeks.
MATERIALS & SCHEDULING
Scheduling of your project will depend on several factors — how many jobs we are currently working on, the weather, or if you have a particular deadline for an event at your home.
Materials are ordered in a timely fashion so they will be available when we begin construction on your project. Some materials are readily available while others require a special order. We will get you to make selections on stone and other materials quickly after the signing of a contract in case there are time constraints on having the material ready when needed.
Our crews work on several projects at a time. Many times throughout your project, you will see one crew work, have another trade come in to do their part and then the first crew come back to finish up their part of the project. We try to keep production of your project continuous once we begin working, but there may be times when we have some lag time between trades.
PROJECT MANAGEMENT & COMPLETION
Your project will be managed and supervised by your Project Developer — the one that first met with you, created your project specifications, and signed off on your dream outdoor living space. Your Project Developer will communicate the construction schedule to you. They will be available at all times via email or phone before, during and after construction of your project. If you ever have any questions or concerns about your project, they are the one to contact.
Upon completion of your project, your Project Developer will walk through the outdoor living space with you to ensure you are completely satisfied with the completed project. We take pride in our work and want you to be delighted with your new space.
We provide you with a strong written warranty for both material and workmanship. We stand behind what we build and want you to know we will come and make repairs if necessary.
We have two goals when we are building outdoor living spaces — one is to satisfy you by exceeding your expectations and building you your dream outdoor living space. The other goal is to have you refer us to your friends and neighbors.
We want you to feel confident enough in us to share your experience with others. We do have a referral program in place and will send you a special thank you if one of your friends or family gives us a chance to build their outdoor living space.